FAQ
📦 Orders & Shipping
We cut our fabrics individually for you – in 10 cm increments. This way, you can order exactly the quantity your project requires, for example, 1.2 m or 2.7 m.
✔ Minimum order quantity: 10 cm
✔ Input in the shop: Please specify the quantity with a decimal point (e.g., 1.4 m instead of 1,4 m).
This ensures you always receive perfectly sized cuts – without unnecessary waste.
We want you to receive your fabrics as quickly as possible. That's why we ship seven days a week exclusively with DHL.
-
Shipping costs within Germany: €5.00
-
International shipping costs: €7.00
-
Free shipping: for orders over €50 (Germany) | for orders over €70 (international)
All orders are carefully packed and reliably shipped. You will receive tracking information via email in the evening.
✂️ Fabric Sample Service
To allow you to check the quality and color of our fabrics in advance, we offer free sample shipping (max. 6 samples per person) – both within Germany and internationally.
-
Sample size: approx. 10 x 10 cm
-
Shipping: by letter, directly on the day following your request
👉 How to order samples:
Please send us an email with the item numbers or titles of the desired fabrics and your address to info@alta-moda-fabrics.com.
In addition, we offer our inspiration service: Tell us your preferences (e.g., color, material, or occasion), and we will put together a selection of suitable samples for you.
🎨 Colors & Representation
We make every effort to display the fabrics on our website as realistically as possible. Nevertheless, slight color differences may occur – depending on the screen or lighting.
Therefore, we strongly recommend our sample service to personally assess the fabrics before placing your order.
🔄 Returns & Exchanges
Please note: Cut-to-measure fabric is excluded from exchange unless there is a defect in the fabric.
However, we always cut your order generously – never too sparingly.
☎️ Advice & Service
We are happy to advise you individually on topics such as care instructions, fabric selection, or meter consumption.
You can reach us at:
📞 Phone: +49 30 / 24048608
📱 WhatsApp: +49 151 47594113
📧 Email: info@alta-moda-fabrics.com
🏛️ Showroom in Berlin
Visit us in person at our showroom in Lokdepot 9, 10965 Berlin.
Opening hours:
Here you will find an even larger selection of fabrics than is available online. Let yourself be inspired and discover true treasures of fabric art.
Any questions?
Write to us anytime at info@alta-moda-fabrics.com – we are happy to help!